ETS believe you have the right to see the results of previous course critiques, this allows you to judge for yourself the quality of our instructors, our courses and training facilities. At the end of every training course, run by ETS, the customers are requested to fill in a course critique to help us to evaluate our performance and service to the customer. The critique consists of twelve observations and customers are requested to grade each observation between a range of one and five (one being poor and five being excellent). Customers are also encouraged to make comments where appropriate. These values are collated biannually, percentages calculated and then graphed accordingly to identify strengths, weaknesses, declines and improvements in our services.

Indicator:

1 Did the course meet its stated objectives?

2 Did the course meet your own objectives?

5 Overall assessment of the course

3 Rate your subject knowledge before the course

4 Rate your subject knowledge after the course

6 Please rate the training environment

7 Please rate the technical environment

"Informative and taught in idillic surroundings"

8 How did you find the instructor's knowledge of the subject?

9 How did you find the instructor's ability to explain the material?

10 How did you find the instructor's response to students' questions?

11 How did you find the instructor's ability to stimulate interest?

12 How did you find the instructor's rapport with students?

"Friendly & personable instructor"

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